Competition Commission of India has ordered an investigation into predatory pricing, preferential seller agreements, violation of foreign investment regulations by Amazon and Flipkart. I had ordered a book by Dr Seuss last week, and had incorrectly received a Tamil language copy of Bhagavad Gita.
This is the first time that Amazon had made a mistake. And I didn't know if the error was because of Amazon or because of the seller. I asked for the item to be collected back, through an online link, and the action was swift and quick. The next day, the item had been collected back, at no cost, and my money was back in the card in two days.
This confidence that Amazon has given or restored, that they were at risk of losing, is the key to operate in the online market, successfully. And Amazon have gotten it right. I can't comment on flipkart or snapdeal, because Amazon has not given me any reason to move.
This is the first time that Amazon had made a mistake. And I didn't know if the error was because of Amazon or because of the seller. I asked for the item to be collected back, through an online link, and the action was swift and quick. The next day, the item had been collected back, at no cost, and my money was back in the card in two days.
This confidence that Amazon has given or restored, that they were at risk of losing, is the key to operate in the online market, successfully. And Amazon have gotten it right. I can't comment on flipkart or snapdeal, because Amazon has not given me any reason to move.