It’s a lazy Sunday morning, and I’m sipping my morning coffee,
more out of habit, than need. I reach out for my newspaper and find several
local advertising pamphlets promoting camps and classes for kids - yoga, brain
training, communication, personality development, storytelling, drama and
theatre for expression etc.
While I glanced through each of these, one thing became
increasingly obvious – the world has understood that exemplary communication
skill was indispensable to becoming successful. It had emerged as the one thing
everyone wanted to master.
We have been giving so much importance on learning how to talk
well, and be an assertive communicator etc, but how much emphasis have we given
to listening skills? We all know that listening is an integral part of
communication. However, here’s the real question – Is listening just a part or
should it be one of the most important pillars of soft skills?
Listening, as a term, has well been underrated for years,
constrained by its literal meaning of attentive hearing. There may be a need to
redefine this term to encompass the entire spectrum of associated activities
that makes it such an inevitable skill to acquire.
In the current context, listening is not just about hearing what’s
said attentively to ensure one has a factually correct understanding but it
also includes associated subjective variables like comprehension of what’s been
communicated in association with the underlying context, envision the
narration, reading the body language of the speaker to be able to understand
nuances and subtleties. In short, grasping what’s communicated, not only in
terms of factual content, but also emotions. This is probably why it should
receive the status of a complex skill that needs dedicated training.
With
this evolved meaning to the term Listening, its not difficult to agree how
listening ties back to almost all the soft skills that we aspire to hone and
master.
